Warranty Assistant

Contract Full Time

UK Job Network

Job Title: Warranty Support Assistant

Location: Farnham

Department: Service

Line Manager: Warranty Manager

Contract: 12 month Fixed Term Contract

Hours: 40 hours a week (08:00-17:00 with 1 hour lunch break)

Summary of Role

To support the Warranty Team in the day to day running of the department. Involving communicating with JCB and suppliers to ensure claim requirements are met. Also communicating with Engineers to ensure details are fully present and correct at time of claim.

To support the Warranty Manager in crediting paid policy claims and ensuring the status of safety recalls is kept up to date.

Key Responsibilities

* To monitor and process JCB’s additional claim requirements via email.

* To monitor and process the status of new and outstanding (FSI) safety recalls.

* To review and cost warranty claims for 1 depot (Burgess Hill).

* Carry out the credits for paid policy claims.

* Liaising with Parts Departments that parts have been returned to JCB WPC.

* Chase up supplier invoices (Cross hire and Transport) for completed workshop repairs.

* Liaise with engineers to ensure information is provided in a timely manner.

* To provide holiday cover of the depots for the Warranty Administrators.

* Liaising with relevant personnel to ensure claims are processed on a timely basis.

* Ensuring that all outstanding claims are chased where applicable.

* Ensure all paperwork is tied up efficiently and effectively.

* Input detailed information regarding the parts and faults connected with claims.

* Answer all communication with JCB in a prompt and thorough manner where applicable.

* Provide additional administrative support as needed.

Key Skills

* Effective team player

* Excellent time management skills; able to prioritise time and work well under pressure

* The ability to provide high levels of customer care

* Willingness to help both internal and external customers

* Proactive, flexible and positive can-do attitude

* IT Proficient

Register your CV with our partner site cv-library and get noticed by potential employers.

Tagged as: Hampshire