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Tool Hire Assistant

Full Time Permanent

UK Job Network

The Role

We have an exciting opportunity for a Tool Hire Assistant to join our Jewson Team, based in Wickham. The hours for this role will be 44.5 hours a week 7:30-17:00 Monday-Friday and 8:00-12:00 Saturday You will assist in the efficient running of the Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service.

At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy working with people and you think you could help our customers feel

Key Responsibilities:

Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently
Ensuring sales orders and delivery schedules are processed accurately and promptly
Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
Supporting all company initiatives
Following plans to continuously improve customer experience
Understanding local market issues and communicate to Manager to support sale growth plans
Administration – Tool Hire reports as necessary; all Tool Hire admin as necessary Health & Safety
Administration – sales orders processed promptly; maintenance records up to date; cash payments processed correctly
Assist supervisor with managing stock levels, including weekly PPIs, incoming goods checked against delivery tickets, and participate in stock takes as requiredWhat we are looking for in Customer Service Advisor:

Essential

Full, clean driving license (c1e and be) is preferred
Working knowledge of appropriate Health & Safety legislation
A relevant understanding of the market and product knowledge
Able to work on own initiative and as part of a team
Flexible and enthusiastic attitude
Demonstrable customer service focus
Able to create and maintain successful relationships
Good organisational skills to manage stockDesirable

Experience in construction
Relevant qualification in wood machinery (City & Guilds etc.)
GCSEs (Or equivalent) – Maths & English
Relevant forklift licence
Experience in a sales/customer focussed role
IT literateWe are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!

You'll also get some great benefits…

A defined contribution pension scheme
Competitive salary
Access to 100's of high street and leisure discounts, as well as a state of the art rewards system
As part of Jewson, you're automatically covered by the Saint-Gobain Life Assurance scheme.
Plus, plenty more!The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

Applicant privacy notice

You can find details of our 'Applicant Data Privacy Notice' here: https://(url removed)/sites/(url removed)/files/2021-03/Saint Gobain Applicant UK Ireland Data Privacy Notice Mar 2021 VF.pdf

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