Temporary Bilingual Customer Service – French/German/Italian

Basic Overview
Salary: £14/hour
Job Type: Full Time / Temporary
Minimum Salary: 14.00
Maximum Salary: 14.00
Job Location: W12, Shepherd's Bush Green, Greater London

A luxury global retail brand is looking for a temporary Bilingual Customer Service Specialist to join their team based in West London. You must have fluency in English and either French, Italian or German. This role is Monday – Friday, 37.5 hours per week with a flexible model of 2-3 days in the office. The Customer Service team are responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care. This is a pivotal role providing day-to-day support to their UK & EU stockists, agents and sales teams and working alongside their logistics and operations team. Developing and maintain key relationships with customers, ensure orders are processed and enquiries are handled in a timely and efficient manner.

Key responsibilities:

* Responsible for answering the sales phone lines during office hours and responding to all voicemails that are left out of hours

* Responsible for the management of the sales inbox, orders and all manner of queries

* Keying and managing orders on SAP – along with running reports

* Issue customer acknowledgements

* Deal with customer returns/faulty items/credit requests

* Send monthly backorder statements to all customers and sales agents

* Send weekly and monthly sales reports to agents

* Discuss backorders and soft up-selling to help maximise sales opportunities

* Maintain delivery levels, manage CFC’s and backorders

* Liaise with credit control on 'creditheld’ orders and resolve wherever possible

* Manage proforma invoice accounts effectively

* Liaise with the logistics team regarding deliveries status

* Direct all new stockist enquiries to respective agents/sales teams and manage the internal approvals and set up process

* Manage sample orders and deliveries

* Supporting product launches where necessary

* Support sales teams and agents as required

* Ensure customer information is updated and maintained on SAP

Knowledge, skills & experience:

* At least 1 years experience in a customer facing role

* Clear communicator (both spoken and written)

* Proven experience in maintaining a high level of customer service and relationship building

* Passionate about helping customer service and finding solutions

* Flexible team player

* Good working knowledge of Microsoft Office (Outlook, Word and Excel)

* Excellent attention to detail and ability to work accurately

* Highly organised with an ability to manage multiple priorities under pressure

* A confident self-starter, pro-active, positive and supportive with an eagerness to learn

What's in it for you?

* Hybrid working

* Potential to become permanent with great benefits

* Stunning office location

* Lots of fun activities and events – a really vibrant culture