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Our client is a well known Telecommunications Provider is seeking 4 Inbound Customer Helpdesk Advisors to join their busy Customer Service Helplines starting on 19th January to help support customers with inbound mobile phone related queries.
Opening Hours are Monday-Friday 8am-9pm and Saturday-Sunday 8am-8pm, on a rota basis (5 out of 7 days) provided 4 weeks in advance with weekly pay. Client will review following 12 week period for a permanent based contract based upon review of performance. Located in Birkenhead within easy reach of bus and train transport links as well as free parking on site.
The role offers great benefits including 30% discounts on tariffs and products for you and 5 others, bonus scheme and lots of individual incentives and rewards.
You will be expected to take enquiries as regards to billing on accounts, technical support with handsets, limits and upgrades of tariffs, taking payments from customers, reinstating accounts and notating all calls in full detail on the system. Handling a high volume of customer service calls coupled with back office administrative duties including amendment to contracts.
This role offers great progression opportunities internally to other departments including Live Chat/Complaints/Quality as well as an on site Sales Team. This is a great role for someone looking to develop their customer service skills from a Retail/Hospitality or other call centre environments.
You will have an excellent telephone manner with good communication skills. Must be committed to delivery of high quality customer service with excellent listening and questioning skills.
Roles are due to start 19th January with full training and support being provided and paid for initially. If this sounds of interest please register with us at (url removed)/register or call Beth or Jon on (phone number removed)
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