Support Desk Specialist

Basic Overview
Salary: £23000/annum
Job Type: Full Time / Permanent
Minimum Salary: 23000.00
Maximum Salary: 23000.00
Job Location: Glasgow
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Pertemps are delighted to be sourcing for a new, exciting role for a growing client based outside Glasgow. This role as a Support Desk Specialist offers an excellent salary and benefits package along with a mix of home and office working. Salary is 23K per annum.
 
Some of the benefits are:

 Contributory Pension (the Company will match to a maximum of 6%, colleagues can pay more).
Life Insurance 4 x salary.
Group Income Protection.
FTE Holidays are 22 days+ 8 public (FTE) – increase with LOS.
Flexitime.
Free Parking.
Hybrid Working (mix of virtual and office).YOUR ROLE: The main purpose of a Support Desk Specialist is to work as part of a team and provide support to a specific group of customers.  They will take ownership of all customer issues and resolve / escalate in order to maintain customer satisfaction while contributing to company services division and company goals.

KEY ACCOUNTABILITIES:

Provide support to the required service level in line with the service descriptions to enable the achievements of the teams designated customer satisfaction.
Maintain effective internal and external communications channels to ensure that relevant people / departments have the necessary information to assist them in contributing to customer support.
To contribute to the effectiveness of the team by demonstrating a co-operative and supportive attitude to fellow team members.
To assist with additional responsibilities as required by Team Leader/Manager.
Continually query customer requirements to identify opportunities for additional revenue, liaising where appropriate with sales.
Receive and record customer enquiries in sufficient detail to satisfy the need for information where the issue is escalated or used for management information purposes.
The support desk role requires covering the hours of 08.30am to 17.30, and therefore you will be required to work on a rotating shift pattern.KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE:

Experience within a customer service environment or similar role.
Good PC skills including Microsoft Word, Excel, Outlook, and Internet.
Proactive and problem-solving nature with effective communication.
Both team and independent working strengths. 
To find out more please send your CV to Callum Thomson.
Pertemps acts as both an employment business and an employment agency

To apply for this job please visit www.cv-library.co.uk.