Support Assistant

Contract Full Time Permanent

Employer Confidential

Job Description: Support Assistant

Responsible To: Service Manager/Team Leader or other Manager as designated by the company

Short Description: The Support Assistant is responsible for delivering Service User centred support in accordance with management direction and in compliance with company processes and procedures.

Specific Duties: The SA will be specifically responsible for:

1. Supporting the Manager, Team Leader and Senior Staff in day to day operations of supported housing unit(s)

2. Maximisation of SU interests by liaising with internal and external stakeholders; and implementation of each SUs support plan

3. Safeguarding the rights and dignity of each SU

4. Fostering of a positive environment in which SUs are actively engaged

5. Conducting daily assessment of SUs mental and physical state; updating associated records and informing management

6. Supporting SUs to build their confidence, self esteem and their ability to manage their mental health symptoms

7. Personal delivery of physical and mental support to SUs

8. Promoting SUs health and assist in their accurate medication

9. Promoting SUs hygiene and personal presentation

10. Supporting SUs with developing social skills and future independent living

11. Supporting SUs with their daily living skills and domestic chores

12. Supporting SUs with scheduling and attending appointments and day time activities

13. Supporting SUs to use public transport

14. Encouraging and motivating SUs into employment, voluntary work and/or education

15. Maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation

16. Accurate and timely update of SUs and house records

17. Conducting regular two-way communication with SUs and management

18. Key Work with designated SUs; and delivery of specific support as outlined in their support plans

19. Successfully achieving the individual objectives set by the company

20. Enhancing current operations through continuous improvement

Qualifications: The following qualification, skills and experience are required for this role:

1. Preference for NVQ Level 2 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment.

2. Strong living skills that can be transferred to service users i.e. all daily living skills etc.

3. Competence in the use of Microsoft Office and Internet applications

4. Strong English spoken, listening and written communication skills

5. Full driving licence desirable and use of own car to transport Service Users

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