Service Desk Analyst

Full Time Permanent

UK Job Network

Our client who are an IT Services company who specialise in Infrastructure Technology and services are seeking a Service Desk Analyst to join their team in Portsmouth.
You will work on a pattern of 4 days work followed by 4 days rest. Each Work period is comprised 12 hour shifts covering either Day or Night (7am-7pm & 7pm-7am). The assignment of shift type will rotate to ensure an equal distribution across the year.
* Working within a dedicated team across a 24/7 shift pattern you will be responsible for providing 1st Line Support covering critical systems for our diverse range of customers along with our internal staff.
* Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.
* Previous experience working in a NOC or 1st Line Support environment is desired, though training will be provided where necessary for the right candidate.
* Demonstrable experience of delivering exceptional Customer Service.
* Positive and enthusiastic team player.
* Accurate and logical approach to problem solving.
* Ability to understand and follow documented incident processes.
* Ability to work under pressure to agreed targets in a fast-paced environment.
* Knowledge of Service Desk operations and processes

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Tagged as: Hampshire