Service Desk Analyst

Full Time Permanent

UK Job Network

Following a recent internal promotion, a fantastic opportunity has arisen for a Service Desk Analyst to join our busy IT Operations Team.
This role is on a permanent full-time basis working 37 hours per week, primarily based in our modern head office in Birkenhead, with some home-working as part of a hybrid working policy. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby.
The role of Service Desk Analyst reports directly to the Service Desk Improvement Manager. The overall purpose of the role will be to provide timely, high quality IT support to enable your colleagues to do their jobs effectively. This is an exciting time to join the team as we embark on an improvement programme, look to achieve certification with the Service Desk Institute (SDI), and plan to replace our helpdesk software with a modern IT service management solution.
You will be someone with a positive and enthusiastic personality with a strong focus on teamwork and customer service. You will have excellent technical and analytical skills combined with a methodical approach to troubleshooting and fault resolution.
Service Desk Analyst Requirements:
* Experience of providing first and second line technical support in the workplace, supporting multiple users, logging and resolving incidents and service requests on an IT service management system.
* Technically competent in Active Directory, Windows 10, Exchange Online/Outlook and Windows Server 2012 and above.
* Experience of configuring, deploying and managing mobile devices including laptops, smartphones and tablets.
* Good verbal and written communication skills are a must and ideally you will be fully proficient in all Microsoft Office packages.
A full induction will be given to help you settle into your new role with an opportunity to meet new colleagues and find out more about Magenta Living. In addition, Service Desk Analysts are provided with SDI Service Desk Analyst and ITIL training, with the opportunity to get accredited.
Service Desk Analyst Benefits:
* 25 days annual leave entitlement
* Healthcare Cash Plan
* Pension Scheme
* Talent Management Programmes and e-learning access
* Wellbeing and Employee Engagement initiatives
* A subsidised on-site gym
* Free parking is provided to staff either on site or nearby
If you think that you are suitable for this Service Desk Analyst role, please apply now with your CV and Covering Letter!
Closing Date: Monday 10th January 2022
Interview Date(s): Wed 19th/Thurs 20th January 2022
Our Values: Adaptability, Accountability, Ambition
Our Equality, Diversity and Inclusion Commitment Statement
Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds.
We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010

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