Service Delivery Manager- Homebased

Full Time Permanent

UK Job Network

Service Delivery Manager- Homebased
You will be responsible for the performance and delivery of your area whilst striving to achieve the best experience for new entrants to the company. You will be directly responsible for line managing members of your team along with shaping and executing operational goverance, maintaining and developing the appropriate skill set within your team for effective service delivery. You will work closely with specific teams to ensure tight governance is in place to support onboarding and retention.

You must be able to:

Demonstrate active leadership
Critical thinking
Clearly report on statistics and identify trends to key stakeholders in the 0-6 month journey.
Use insights to drive change and promote innovation
Work collaboratively with peers across the office to share best practice
Drive 4 main operational objectives:
Delivery to clearance target while maintaining key performance indicators (KPI) 
Operational Governance and policy compliance across multiple key areas:HR policies, Claimant journey, H&S compliance
Graduation handover process
Embedding and promoting our foundationsThis is a key role in supporting successful achievement of growth through both capacity and outputs by providing a smooth and effective onboarding journey which supports the retention and delivery capabilities of team members within the 0-6 months space.

Roles & Responsibilities 

Direct Line Management including performance, absence management and succession planning
Monitor onboarding successes and challenges 
Work closely with engagement leads
Regular analysis of reporting and interpretation of trends and shape forward forecasting 
Promote reward and recognition activities
Involvement in specific projects i.e. supporting recruitment 
Deputise for the Operations Manager in their absence when required 
If you feel the Service Delivery Manager position may be for you or you are interested in finding out further information, please contact Liverpool Resourcers at Meridian Business Support by email (url removed) or call (phone number removed) // (phone number removed). Alternatively, you can apply to this advert and someone from the Meridian team will be in touch

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Tagged as: Merseyside