Service Delivery Manager

Full Time Permanent

UK Job Network

Salary:  £36,540 to £42,630 dependant on experience per annum Plus Company Van Plus benefits

Liberty has an exciting opportunity for a Service Delivery Manager to join our team, based in the North West region (Knowsley).  You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary of £36,540-£42,630 per annum Plus Company Van Plus Benefits.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

As our Service Delivery Manager, you will manage multi-disciplinary teams across service, repair and installations.

Responsibilities of the Service Delivery Manager will include: 

Manage multi-disciplinary teams across service, repair and installations

Provide an effective, high quality service, repair and assist installation activities to domestic and non-domestic stock assets

Oversee group service delivery of contracts

Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair

Assist with the installation contracts in the North West area

Assist where needed all Liberty’s subsidiaries and external clients

Integrate the delivery team and assist in its delivery via the senior management team

Manage Contract Supervisors, Field Teams and Administration Teams

Through Supervisors, manage technical standards

Ensure effective supervision and control of all work carried out

Prepare valuations, agreement of variations and billing for all completed work

Effectively monitoring contracts throughout the contract period

Assist in the development of performance management                                               

What we are looking for in our ideal Service Delivery Manager:

City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline

Understanding of gas legislation

Full driving license

Technical skills

High level of technical understanding

Contract supervision experience

Relevant commercial acumen

Ability to use PDA device

Coaching skills

Ability to manage change

Understanding of Health and Safety and working to best practice

Ability to manage own time and workload

Experience of working with the public, demonstrating excellent customer service


We offer a range of benefits for a rewarding career including though not limited to:

Pension scheme

Discounted gym memberships

Discounts and savings on travel, hotels, shopping, holidays and restaurants

Cycle to Work scheme

Life Insurance

Smart Health (including round the clock access to 24/7 UK-based GPs)

Medicash Health Plan

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

If you have the desire to work in a busy and high performing team, why not join us as our Service Delivery Manager, click “apply” below – we want to hear from you!

Liberty is committed to achieving equal opportunities in employment

Register your CV with our partner site cv-library and get noticed by potential employers.

Tagged as: Merseyside