Senior IT Support Engineer

Full Time Permanent

UK Job Network

Senior IT Support Engineer

Role: Senior IT Support Engineer
Location: Liverpool
Salary: £40K DOE

I am looking for a Senior IT Support Engineer to join a leading MSP in Liverpool on a permanent basis on either a hybrid or full time office based basis. As the Senior IT Support Engineer you will act as a team lead and final point of escalation to the more junior engineers, as well as managing and leading projects across the companies large customer base. You will be given the opportunity to work with the latest technologies on the market, managing network and infrastructure issues for companies across the North West, resolving these to completion either remotely over the phone or email, as well as face to face onsite when is needed.

** 21 Days Holiday + 1 per year of service
** Private Healthcare
** Private Dental Care
** Work From Home 3 days a week
** Annual salary bonus

Role Responsibilities:
** Provide 3rd line remote and onsite support to 200+ customers across the North West, acting as the final point of escalation dealing with the most complex issues
** Manage and lead projects across the large customer base, ensuring these are dealt with from creation through to closure
** Ensure that clients and users are kept up to date and given realistic time-scales for issue completion
** Act as a Team Leader on a technical basis, ensuring that junior engineers are given the opportunity to learn from you
** Be able to work efficiently on an individual and team basis
** Provide technical recommendations and advice to customers based on changing requirements and technological advancements

Technical Skills from You:
** Windows Server up to 2019
** Windows 10
** Exchange, Office 365, SharePoint
** Mac OS
** Active Directory, Group Policy
** Azure
** VMWare, Hyper-V
** LAN / WAN / Wi-Fi
** Backup Solutions
** Hardware Support & Maintenance

If you are an ambitious, hardworking IT Support professional with an analytical and methodical mindset and approach to your working life then please APPLY NOW or send your CV directly to paige . Doherty @ betechnology . com

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy

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Tagged as: Merseyside