Senior ICT Engineer

Full Time Permanent

UK Job Network

Telent Senior ICT Engineer

Location: Vesty Road, Liverpool

Type of Job: Permanent

Ref No: V11816

Role Profile

Reporting into the ICT Manager, this technical role will play an integral part of ensuring the stability and efficient operation of our blue light emergency services customer's ICT environment. You will have the opportunity to undertake complex technical work on infrastructure and systems on a BAU basis, as well as being involved with the implementation of new projects and technologies.

Working as part of an engineering team, you will be responsible for dealing with the principle 3rd line activities including support escalations, performance monitoring, preventative maintenance, capacity planning and lifecycle management of various systems and hardware. As well as the implementation of new projects and technologies including design, development, testing and deployment, ensuring projects are delivered on time.

Typical Deliverables

Provide 3rd line ICT support to a range of hardware, applications, networks and systems
Design, test and implement new systems and technologies in a timely manner
Create and maintain documentation as it relates to system configuration, mapping and processes
Liaise with third party suppliers to ensure resolution to agreed SLA's and standards
Infrastructure life cycle management and capacity planning
Following a period of training and assessment, form part of the 24×7 duty rota (1 in every 4 weeks)
Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice

Business Operations Skills – Experience

Windows Server (up to and including the latest version)
Microsoft SCCM and Windows Patch Management
Virtualisation Software & Infrastructure (VMware)
Microsoft Active Directory
Azure and Office 365
Backup and DR Solutions
MSA and HPE Storage Solutions
Cybersecurity including Web and Email filter solutionsBusiness Operations Skills – Qualifications

Microsoft Certification (MCP/MCSE)
VMware Certification (VCA/VCP/VCAP)
ITIL Foundation
Clean Driving License
Security cleared to NPPV3 level

Behavioural Requirements

Professional with skills in working with senior stakeholders both in Telent and customer
Strong troubleshooting, problem solving and technical skills
Experience of working in a busy environment, ability to work under pressure and to tight deadlines
Ability to adapt and prioritise
Ability to improve on current skill set and keep up to date with relevant technologies
Excellent interpersonal skills with the ability to bring together diverse groups both from Telent and suppliers to formulate solutions

Excellent Employee Benefits:

Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
Occupational health support
Telent Rewards SchemeSo why choose Telent for your next opportunity?

To build, run and maintain a successful network, you need a connected approach – a team you can trust from strategy to support, and everything in between. At Telent, this is what we do!
As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You'll help us ensure the most important messages get through – however tough the conditions.
Here are just some of the ways we're different:
You'll go further with us.We understand the importance of career development and will give you all the support you need to realise your potential. You'll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors – or even different technology areas.
You'll make a difference.You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.
You'll be treated as an individual.We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one.
You'll be well rewarded.We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.

We reserve the right to close this vacancy once we have received sufficient applications.

Telent is an equal opportunities employer and is committed to diversity and inclusion

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Tagged as: Merseyside