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This role is critical in delivering support to the Inside Sales teams in our drive to increase market penetration of all online information products.
The role holder will be responsible for 121 call coaching and mentoring the Inside Sales Teams including tele-appointing and end to end online sales. You may also be required to deliver and design engaging training to the sales teams.
The role holder will also be expected to provide regular feedback to the Sales Leadership Team on any trends or gaps in knowledge discovered through call coaching.
The role will need to be very adept at spotting opportunities to train and opportunities to upsell in order to coach sales team.
The role would suit a sales person/ telephony based agent that has some training experience that would like to work in a very fast paced sales-led organisation developing others to be the best that they can be. Although sales experience could be an advantage, we are looking for someone who has a passion for developing or coaching people to fill this very exciting role!
As well as an accomplished presenter with training experience gained in a similar role, the role holder should also be able to develop training courses and author high quality training materials to support end-user learning. You will be assisting with delivering inductions and Sales Academy training.
Quality checking sales calls against sales structure to deliver call coaching to inside sales teams
Assist with induction of graduates and new members of Sales Academy
Facilitate adhoc and Lunch and Learn sessions, coaching sales individuals to deliver and present in an engaging wayActivities
Using score sheet to listen to calls and give a score as part of Sales Academy. Share best practice etc.
Provide initial sales and product training, assist with delivering and facilitating sessions with internal stakeholders
Organise relevant stakeholders, sales individuals to run sessions to ensure information learned is shared with their team membersSuccess Measures
Increase quality of calls across the board to increase appointment to close ratio
Retain current SLA in induction time to phone. Adoption of learning through call coaching
Adoption in learning call coaching and change in behaviours
P(phone number removed)LC
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