Salary: £26000 – £28000/annum
Job Type: Full Time / Permanent
Minimum Salary: 26000.00
Maximum Salary: 28000.00
Job Location: KT1, Kingston upon Thames, Greater London
Orb are proud to be working exclusively with a leading retailer who are looking for a driven and enthusiastic Supervisor/Concession Manager who has a proven record of achieving results and is potentially looking for development to progress with the business in the future.
This is a fantastic role based in Kingston, within a flagship store for someone who is looking for a career in retail and would like development and progression.
The purpose of your role is ….
* Offering exceptional customer service and ensuring customers have a great experience when they visit one of our stores.
* Be an ambassador for our brand and your role is to uphold the brand reputation at all times.
* Partnering with your Host Store Management, offering required support to enable the concession to function smoothly and with great success.
* Take pride and ownership of driving results and delivering excellence.
* Offer customers a positive and enthusiastic service
* Prioritising the customer’s needs at all times
* Offering great brand and product knowledge
* Adopting a positive approach to selling
* Resolving customer complaints
* Helping to build a customer base that returns to the store time after time
* Target Focussed in driving sales targets and KPI’s
* Actively monitor product levels, sales and react to business opportunities to drive sales.
* Communicate with other stores to support and ensure operational compliance.
WHAT WE EXPECT
* A broad awareness of everything that is happening in store as well as the goings on in the local area which could impact on our business.
* An understanding of how to use KPI / data provided to improve store performance
* Great communication skills, with the ability to adapt your style dependant on your audience
* Good at building and maintaining working relationships.
* Ability to remain calm under pressure.
* Passion for the brand
* A flexible and efficient approach to completing tasks
* Adaptable with a willingness and drive to learn and develop
* Methodical, thorough with great attention to detail
WHAT WE CAN GIVE YOU
* Competitive Salary
* Performance Bonus
* Health Care
* Excellent Staff Discount
* Training and Development that delivers strong leaders within the business
* Succession and progression within all areas of the business