Pensions Officer

Contract Full Time Permanent Temporary

UK Job Network

Berry Recruitment are currently recruiting for a Pensions Officer/Administrator for their client based in Southampton on 12 month contract.

Role Overview

Provision of Pensions administration for NHS organisations in liaison with NHS Pensions enforcing the rules and regulations of the scheme. Ensuring Pension records are updated and correspondence is provided to clients and scheme members within the set service level agreement.
To assist The Pensions Team Leader in the provision of an effective service, processing all pension information accurately and on time. Ensuring all Statutory, Organisational and Client requirements are met in accordance with the NHS Pension Scheme Regulations. Assist in providing an information service to individual employees and Management to assist in their decision making to ensure correct benefits and costings are achieved for the individuals concerned. Delivering customer service and the required results to support Key Performance Indicators by maintaining and standardising the following responsibilities. Dealing with confidential personal information.

Key Responsibilities

Provide information and relevant documentation to NHS Pensions utilising Pensions Online where appropriate.
Calculating periods of pensionable pay accurately by interpreting the information held on the payroll system.
Provide information and relevant documentation when requested by all clients
Provide payroll with the relevant pension information to process the payroll on a timely basis
Responsible for dealing effectively with enquiries from clients both internal and external, by telephone, mail, email or in person, at all times conveying a professional and efficient attitude following customer service standards
Achieving standards set within the Service Level Agreements and Key Performance Indicators for all clients
Health and Safety around own environment
Supporting NHS Shared Business Services, Line Manager and the Pension Team as necessary
General office administration, including stationery, post, and photocopying. Filing all documentation as necessary and maintaining the files. When not in the office this would be actioned remotely.
Respond to general enquiries from NHS Pensions relating to clients
Ad hoc tasks deemed appropriate to levelEssential Skills:

Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;

The role is a 12 month contract but could be made permanent.

This role is primarily working from home however some time in the office will be required.

Hourly rate: £9.50 per hour.

For further information, please contact Lauren at Berry Recruitment, King's Lynn.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

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