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Part time Customer Service Advisor
£9.50 per hour
We have fantastic opportunities for experienced Part time Customer Service Advisors to join our vibrant and expanding site in Coventry on behalf of a reputable brand within the Finance sector. Our Customer Service Advisors will be motivated, organised, high calibre and dedicated to delivering a great service.
Your duties will include as a Part time Customer Service Advisor
– Receiving inbound calls regarding general customer enquiries
– Dealing with customer complaints
– Building rapport with new and existing customers
– Demonstrating a keen attention to detail
– Working effectively as part of a team
– Adhering to company principles and values
Risk and Compliance
Ensure that all Governance and Compliance requirements are adhered to, and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
Knowledge/Skills/Abilities for this Part time Customer Service Advisor role
Excellent customer service skills
Previous experience in a customer focused environment
Demonstrable experience of working within a structured process
Excellent IT Skills (MS Word, Excel and Outlook)
The ability to work well as part of a team
Educated to GCSE standard (5 x A*-C) or equivalent
Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act (desirable)Part time Hours: Monday/Tuesday & Friday 08:45 – 17:00
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