Social Care

Outreach Support Worker

Full Time Permanent

UK Job Network

Peabody currently have Outreach Support Worker opportunities available to join our team in East Acton. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £22,479 per annum and benefits.

About the role:

As our Outreach Support Worker, you will provide a service where planned support and crisis intervention is delivered to vulnerable people with low, medium and high support needs living in independent accommodation with the aim of them maintaining their home.

Key responsibilities of our Outreach Support Worker include:

– Providing pre-tenancy guidance and ongoing support to customers on all tenancy matters, including assistance to furnish and move into properties

– Providing basic Welfare Benefits advice, assisting customers in claiming all benefit entitlements and assisting with accessing specialist support

– Providing information, support, guidance and training to customers with low, medium and high support needs to increase their independent living skills

– Participating in all parts of the service from the initial referral, being able to confidently triage to the right level of support, completing assessments and crisis support as required and holding an individual caseload of customers requiring various levels of support living either in the community

– Participating at the drop-ins across the service, providing support, advice or guidance as needed

– Encouraging customers to recognise the benefit of additional support services related to their mental health, drug and alcohol misuse problems, or other health issues and assisting with access to these services

– Effectively signposting customers to external agencies to ensure more specialised support is available

– Assisting the customer to recognise times when they may require additional support and ensuring they have the information required to access support

– Being flexible and working across the Essex service should there be a need, or if the demand for support or guidance is excessive in a particular area

– Maintaining accurate documentation relating to customers and for this to be up to date

What we’re looking for in our Outreach Support Worker:

– Experience of providing support to the designated client group either in a volunteering or professional role

– An understanding of customer service in a service delivery setting

– Thorough and up to date knowledge of health and safety issues relating to the designated client group

– Thorough and up to date knowledge of welfare benefits for the designated client group

– Thorough and up to date knowledge of safeguarding vulnerable adults and children local policies, protocols and good practice

– Understanding of housing support needs of the designated client group and benefits of a flexible, outcome-focused and personalised support service whilst supporting people to help themselves

Benefits of becoming our Outreach Support Worker:

– 25 days annual leave, plus bank holidays

– Sleep-in payments £73.89 per night (as applicable)

– Paid Mileage at 45p per mile (as applicable)

– Up to 4% pension contribution matched 1:1

– Flexible benefits of 1% of salary with a minimum of £300

– Spot Bonus awards

– Long Service awards

– Paid Induction Training

– Paid DBS (roles that require enhanced checks will include both the child and adult barring checks)

Closing date: Monday 31st May 2021, 5pm

Video interviews will take place week commencing 14th June 2021

If you feel have the skills and experience to become our Outreach Support Worker, please click ‘apply’ now!

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by The Peabody Group

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