Office Support Administrator

Basic Overview
Salary: £19000 – £19500/annum
Job Type: Full Time / Permanent
Minimum Salary: 19000.00
Maximum Salary: 19500.00
Job Location: Glasgow, Glasgow City

Customer Services Advisor

My Client, a manufacturer based near Ibrox are looking for a new member of their established customer support team. office based. Full time £19.5k per annum.

Role Outline. –

* Providing help and advice to customers using the organisation's products or services

* Communicating courteously with customers by telephone and email

* Investigating and solving customers' problems (these may be more complex or long-standing problems that have been passed over by credit control assistants)

* Keeping accurate records of discussions or correspondence with customers; using the diary and task system via internal systems

* Producing written information for customers, often involving use of computer packages/software.

* Learning about our organisation's products and services and keeping up to date with any changes.

* Taking Credit Card Payments / Issuing credit notes / Statements etc

* General administration, – Administering Core and Acquisition mailboxes, writing Emails/letters to customers

* Distribution of Customer Services daily mail to the relevant team members

* Cancellations from Field staff verification to the customer and cancelling off the system.

* Liaising with Field Staff re price enquiries and customer details.

* Keeping ahead of developments in customer service by, going to meetings and attending courses.

A great opportunity to build a stable future in awelcomning company with a strong order books and some interesting contracts to work on.

Get in touch soon 🙂

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