IT Support Technician

Basic Overview
Job Type: Full Time / Permanent
Minimum Salary:
Maximum Salary:
Job Location: Barford

The Role: 

We are looking for someone to join our team in Barford Warwickshire, with the ability to juggle support, testing, database administration and IT tasks. This will be a varied role with the opportunity to initially grasp the technical aspects of our products, while learning about their use and our client relationships. Over time there will be scope to specialise in a field facing role for the right candidate. 


Rapidly gain insight into our bespoke web-based solutions
Provide exceptional 1st and 2nd line support to users ranging from Service Advisers to Group Finance Directors
Work closely with field-based Account Management team to assist with their deliverables
Assist with new business setups
New dealer account creations in UI and SQL database for more complex setups
Assist with Development Tasks
Assist with SQL Database administration tasks
Test new features and bug fixes, and write supporting documentation
Proactively collate dealer feedback from releases/product enhancements
Provide input for new products, features, product usability and supportability
Document tasks and processes to build on product knowledgebase 

Hours of work between 09.00am-17.30pm Monday to Friday – no weekend working
Hybrid working with a requirement of 2 days per week in the office 


A minimum 2-3 years commercial experience
Knowledge of Keyloop (Autoline/Kerridge/CDK) would be favourable although not essential.
Working knowledge of SQL Server, DBA skills a plus
Experience with troubleshooting hardware & software issues, testing experience a plus
Experience within the automotive industry is desirable however is not essential
Flexible, approachable and great team player
Hard working and enthusiastic with fanatical attention to detail 


Flexible, approachable and great team player
Hard working and enthusiastic with fanatical attention to detail
Aptitude and attitude to learn and proactively address gaps in knowledge
Excellent communication skills, both verbal and written
Ability to monitor multiple tasks and follow up where appropriate
Desire and ability to solve common problems and provide immediate solutions

A little bit about us 

Cooper Solutions, part of PIB Group, have been developing and providing software and digital solutions for the retail automotive industry since 2001. 

We provide cloud-based solutions, specialising in day rate insurance, stock management, financial management, service to sales prospecting, vehicle appraisals and remarketing. Our products are used by over 2300 franchised retailers throughout the UK.

Here at Cooper Solutions, we that take pride in our ability to deliver a first-class service to our customers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

Further information 

As well as a competitive salary we offer the following benefits – 

Competitive holiday allowance with the annual option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Very generous maternity and paternity leave packages
Free Parking
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development

Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity

PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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