IT Service Desk Analyst (1st line)

Full Time Permanent

UK Job Network

Role: IT Service Desk Analyst (1st Line)

Salary: £22,000 plus benefits

Location: Liverpool

The Opportunity:

This unique opportunity will see an IT Desktop Support tech join the Service Desk of a leading delivery and logistics provider based in their Liverpool Offices.

The working environment is friendly and collaborative and you will get the chance to work with and learn from some talented colleagues. Not only that but led by a manager who is renowned for their support and development skills, which in turn guides you towards a career with plenty of progression opportunities ahead within the company.

No 2 days are the same, with everyday bringing new challenges, these challenges give you the chance to develop your current and also gain new skills. The Service Desk Team is very stable and rather than leaving for new opportunities, the staff tend to stay and climb the proverbial career ladder due to the enjoyable but yet still challenging working environment.

These internal career paths for previous candidates are the reason you have this opportunity to walk a similar path, time to make your move!

The Role

Your role will be based in the 1st line support team assisting both external customers and colleagues. The Service Desk Analyst is the first point of contact for all internal/external customers' incidents whilst providing effective management of the customer relationship during the support call process.

Part of a team of 6 colleagues on the 1st line team, the right candidate will care about delivering excellent customer experience whilst managing expectations.

The Candidates we want

The ideal IT Desktop Support candidate will have previous experience in a 1st line Service Desk support role in a service orientated environment. As the role is working closely with internal teams and external customers, we I'll need you to have strong communication skills and a customer service focussed attitude

Desirable technology exposure

Active Directory


MS Office (versions from 2000 to 2010)

Windows OS (versions from XP to Windows 7)

MS Exchange (2003) Outlook and e-mail mailbox management

Hardware builds / configuration – laptops, desktops and thin clients

Working Hours

Working on a rota of 3 shifts covering hours from: 7am to 3pm; 8am to 4.30pm and 9.30am to 6pm

The Next Steps

If this sounds like you, or you would like to find out more about this opportunity then you have three options

Call Roy Heasley at CRG TEC to find out more. We are really open about the role and opportunity and challenges, so if you need to find out more before committing. No problem
Contact Roy Heasley via LinkedIn, drop him a private message and he will get back to you
If you are happy with what you have read so far, then send a copy of your CV to this advert and Roy will give you a call to discuss further or at least get back to you if you don't quite hit the mark.If at that point we are both happy to proceed, then we will work together with you and support you throughout your application and interview.

Look forward to speaking with you

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