Infrastructure Support Engineer

Full Time Permanent

UK Job Network

Infrastructure Support Engineer – Global IT Provider

£25,800 + Bonus (inc Shift Allow)

Want to join a Global IT Services Provider with an outstanding reputation? 

Looking for an opportunity to accelerate your technical infrastructure skills?  

We are working with one of the UK’s top IT Managed Services Providers (MSP) as they look to grow their support team in South Wales. As an organisation, they support some of the UK’s largest enterprise organisations and have a reputation as being one of the best in the business.
Multiple-time Microsoft Partner of the Year Winner, AWS Advanced Partner… you name it, they’re great at it! 

What we’re looking for…

We are looking for confident, enthusiastic and motivated Infrastructure Support Engineers who want to join a growing MSP with exciting career opportunities and progression with Microsoft certifications MCSA / MS + AZ Exams.

From day one you will be involved with Server and Infrastructure issues, accelerating your technical experience and pushing you to progress through the support team in senior roles.

The ideal candidate will have at least 12 months experience within a helpdesk role and can hit the ground running in a fast paced environment, coping well under pressure with a real drive to succeed. Acting when necessary as a mentor to fellow colleagues in your team, becoming a role model and setting high levels of customer service at all times.

Exposure to a diverse mix and client solutions and multi vendor technologies

Working across the very latest Cloud technologies.

Managing all tickets logged

Managing client communication

Mix of Proactive and reactive incidents

Building strong client relationships through excellent communication skills

Work with internal departments to highlight client concerns and resolve incidents

Enrol on a structured training plan to further develop career, moving to 2nd Line

Ensure an effective assignment and escalation of incidents to level 2 and level 3 support teams

You’ll be equipped with the latest in productivity and collaborative solutions designed to help you.

Basic knowledge around IT server infrastructure

The specific technologies and technical experience for this role they want are with:

Microsoft Windows Server

Active Directory





SAN (Storage)


What’s in it for you… 

An opportunity to join one of the UK’s top IT Service Providers

A structured learning and development pathway to grow your technical skills

Promote from within culture… if your skills improve… you get promoted! 

What to do next…  

Get in touch with us! Cloud Decisions are proud to have teamed up with Microsoft as part of the brand new Microsoft Talent Concierge, helping you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are certified in Microsoft Azure & Microsoft365, allowing us to have an unparalleled level of conversation with you about your technical/consulting experience, establish whether this role is right for you and connect you with other opportunities that suit your background