Infrastructure Backup Engineer

Basic Overview
Salary: £NEG
Job Type: Full Time / Permanent
Minimum Salary: 0.00
Maximum Salary: 0.00
Job Location: Worcester

Company Description

NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as .

We’ve been part of global tech company  since January 2018.

Find out more about our business on the  and  pages.

Job Description

The successful candidate can be based within any of our main offices (Hartlepool/Hemel Hempstead/Bracknell)

The role is to provide high quality Infrastructure backup support to a large multi-client community as part of a customer focused backup support team.

We are looking for an Infrastructure Backup Engineer. This individual will be required to support MS Windows server as well as having a good understanding of Unix and Linux technologies. This individual will be responsible, alongside the rest of the team, to ensure the effective operation and availability of the backup Infrastructure for both external and internal customers.  

Our Backup Infrastructure team, who work within the ITIL process guidelines and are responsible for the support of incidents, service requests, changes, events and capacity issues as well as reducing the number of Incidents logged. They are able to continuously do this because they are proactive when it comes to problem management and Root Cause Analysis.

We’re on the lookout for an individual who will be able to deal with support calls, implement technical change, complete efficient project work for our clients and experience working to contracted SLAs and OLAs.


Utilising good verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Ensuring all support calls are dealt with within the SLA timescales

Provide day to day global operational activities for Backup/Recovery teams including administering Enterprise Backup/Restore and Archival and Retrieval 

Responsible for capacity planning and performance analysis of backup and recovery infrastructure

Create and Manage Dataset, Schedule and Retention Policy. Monitoring AVAMAR backups and recovering failed backups 

Configuring/Managing VMware, OVM & OSSP backups 

Ensure backup of critical system/application infrastructure via Avamar 

Responsible for advanced troubleshooting of Backup/Recovery related issues

Proactive backup maintenance of systems, installing patches, upgrades etc

Carrying out all backups and log checking 

Ability to work independently and manage one's time

Ability to identify, interpret and evaluate system and network requirements

Able to produce reports from Avamar to assist in backup success/failure, capacity planning and consolidation 

Occasional travel and work at other NEC Software Solutions sites across the UK as required



Ability to work under a process-centric ITIL Framework

Excellent communication and client facing/customer service skills

2-4 years hands-on experience in EMC AVAMAR Backup Tool 

Multi-site replication experience (Avamar to Avamar) 

Creating and modifying backup policies and configuring new and existing backup clients S

Support of backup clients for multiple operating systems (Windows, Linux, OSSP) and applications (SQL, Oracle, mysql) 

Comfortable using either GUI or CLI 

In depth troubleshooting and support on Avamar Servers, Storage Nodes, NDMP Accelerators 

Data Domain experience 

Multi-site replication (collection, mtree, directory) 

Experience with vSphere 6.7 and above

Basic Windows and/or Linux Admin skills 

Eligible for Security Clearance

Full, current driving licence


Working knowledge of another backup technology

Basic understanding of Network infrastructure i.e. routing, DNS, etc 

Previous working experience within large scale Data Centre environments

Experience in Dell ECS archive configuration of Extended Retention in large scale datacenter deployments 

Integration experience with Avamar and Data Domain 

Experience supporting DDBOOST plug-in (SQL, Oracle) 

Any Dell Avamar IDPA accreditations would be highly beneficial

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions 

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)

25 days paid holiday with the option to buy/ sell 

4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)

A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%

A fantastic selection of flexible benefits to suit your individual needs

We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.


Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to MOD SC and NPPV security vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities