Inbound Sales and Customer Service Executive

Full Time Permanent

UK Job Network

Inbound Sales and Customer Service Executive
Location : Fareham
Salary: up to £26000 including fantastic benefits which include the following

33 days annual leave, increasing with length of service
Private Medical Insurance for the whole family – yes, the whole family!
Discounted shopping platform
Discounted gym membership
Contributory pension scheme
Employee Assistance programme
Life Assurance
Cycle to work
Car leasing scheme
Company discount
Furlough Guarantee Protection Hours of work – Shifts are across 7 days working between 07:30 – 18:00- in this case you would work 4 days per week , x 10 hours a day
This will include every Saturday ,Tuesday , Thursday and Friday

Dynamite Recruitment is currently working in partnership with an award winning, independent, business who are based in the Fareham area
We are looking for an Inbound Sales and Customer Service Advisor to join the business

The successful candidate will be extremely passionate about customer service and have great communication skills.

This is a busy fast paced role, supporting a huge customer base with the processing of orders and maximising sales opportunities.

There is no cold calling or hard sales in this position it is more so about the customer journey and maximising on opportunities where possible from interested customers who are placing orders.

As an Inbound Sales and Customer Service Executive you will be responsible for the following:

Deliver an outstanding customer service to customers via email and on the telephone
Use every opportunity to build rapport and upsell / cross sell add on’s, additional products
Take incoming calls and deal with customers’ requests promptly and effectively
Using own ideas and initiative to deal with complaints and resolve issues
Build and maintain relationships with clients
Reduce costs by having an eye for detail and following processes
Managing incoming e-mails and online orders professionally
Process orders and quotes
Complete general administration To be successful, you will have the following experience

Customer service skills and experience is essential
Previous experience of upselling and cross selling would be preferred
Able to prioritise tasks, deliver to deadlines and manage conflicting demands
Good Team Player with excellent cross departmental communication skills
Excellent organisational skills
Following Process and operating within rules and & guidelines
Self-Motivated pushing hard to achieve goals
Good Levels of computer literacy
Focussed on process and quality  
To be considered please submit your CV asap

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Tagged as: Hampshire