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Do you have experience in Retail, Hospitality, Entertainment or Call Centre, then we have the ideal role for you!
HRGO are currently seeking Retail Delivery Advisors.
Representatives will join an exciting new contract working on behalf of a well known Retail Contract.
These are full time positions working 40 hours per week between 8am-10pm Monday-Sunday on a rota basis (Weekly Pay). The roles are all temp-perm and are long term positions for those seeking a change in career or new exciting opportunity. Based within a 5 minute walk from Train Station and Bus Depot in Birkenhead all roles are site based.
Within the role you will be required to ensure that a consistent and high quality customer experience is delivered to all customers
Processing inbound telephone enquiries including delivery issues, account enquiries and returns process
Proficient in using a variety of communication methods of customer communication as will include telephone, social media, live chat and emails
Maintaining a positive and personalised relationship with customers to ensure repeat business
Identifying and escalating any issues to management
Complying with applicable regulations
Contacting customers to resolve and queries and complaints in order to resolve any outstanding issues
Liaising with other internal department on behalf of customersSkills/ Experience
We are looking for previous experience of dealing with customers both verbal and written and experience of working within a customer centred environment. Must also be proficient in Microsoft Office Suites and strong computer skills
You will be
Adaptable and ready to handle all queries
Organised and good attention to detail
Empathetic and patient as well as positive and enthusiasticPositions are due to start with initial training period provided and paid for during initial 4 weeks. To apply please register with us at (url removed)/register upon completion of this please contact us on (phone number removed) ask for Beth or Jon
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