Customer Services

German Speaking Customer Service

Full Time Permanent

UK Job Network

We are excited to be working alongside a brand new client of ours!

Lazy Susan is a fast-growing customer-focused and friendly e-commerce business, located in the centre of the historic coastal city of Portsmouth. They have successfully expanded their business to service a number of European markets with a significant proportion of overall turnover being generated from their websites in Germany and France. Their sales have grown by over 60% two years in a row. They are dedicated to constant improvement, both in the service they provide to their customers and in the development of the abilities of their team. They love to learn.

Lazy Susan is now recruiting for customer service team members fluent in German who can make a big contribution to a dynamic and exciting phase in their development.

This is a full-time position but they would also be interested in exploring the possibilities with maturer candidates that need flexi-time arrangements.

Key tasks and responsibilities

● Providing great service to customers. Customers are Lazy Susan’s community and you’ll need to be able to communicate with them in a clear, sympathetic and friendly way.

● Handling all kinds of sales enquiries and achieving high levels of sales conversion.

● Learning company processes in order to be accurate and efficient in your tasks.

● Developing great relations with Lazy Susan’s customers encouraging them to share their views and images of our products.

About You

● Must be fluent in spoken and written English and German.

● Proven previous experience in a Customer Care role (eg retail, hospitality or in a contact centre).

● Good working knowledge of standard business software including some experience of using business data management systems.

● A positive attitude and great communication skills.

● Able to use your own initiative where procedures have not yet been established.

● Flexible with work duties and hours as required by the team and business (you will be required to work occasional weekend days)

● Commercially aware and able to operate in an entrepreneurial environment.

● An exemplary employment history demonstrating commitment and hard work

● Outlook to life that sees opportunities rather than barriers., unflappable

If this sounds exciting then here are your next steps….

● Make us sit up and take notice.

● Send us your CV and a supporting statement of no more than 150 words.

Job Type: Full-time

Salary: £22,000.00 to £24,000.00 /year

Employment Type

Full-time

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