Funeral Service Operative

Basic Overview
Salary: £26364/annum
Job Type: Full Time / Permanent
Minimum Salary: 26364.00
Maximum Salary: 26364.00
Job Location: Freston Road

Funeral Service Operative 

Full-time, permanent

J H Kenyon® North West London Administration Centre

£26,364.00 per annum + on-call ancillary payments

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care. 

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, we aim to do this by persistently delivering excellent client service through the continued dedication of our people. 

J H Kenyon®, serving families from our funeral homes in North West London. We understand that life with those you love is deeply personal, so it is a privilege to honour the final wishes of families as they say farewell to their loved ones. Our community is very special to us, and we are proud to have such close ties with many places of worship, ministers and local businesses in North West London.

J H Kenyon® Funeral Directors is looking for a dedicated, professional and empathetic individual to join our committed and collaborative team as a Funeral Service Operative. This role would suit those that can offer flexibility with their hours and lives within the local area.

Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity. 

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the funeral services industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits. 

What Will I Be Doing as A Funeral Service Operative? 

As a Funeral Service Operative, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families. Working collaboratively with our Funeral Services team, you will work closely with our Funeral Arrangers and our Funeral Directors, to care for and to prepare the loved ones in our care, for their final journey, whilst also reassuring the families and ensuring that everything runs smoothly.

Some of our posts will require you to assist our on-call rota at night and at the weekend, though this will be fully discussed with you throughout the recruitment process.

Other duties will include:

Preparing and ensuring the cleanliness of vehicles
Being part of the funeral service by bearing the coffin and driving company vehicles
Assisting the Funeral Director with pre-funeral checks including route planning and address checking. 

What Do I Need? 

A full UK driving licence
Good level of physical fitness, as this role will involve heavy lifting duties
The necessary documentation for a basic DBS, reference & driving licence check.
Pride in your appearance, ensuring you are always professional
A caring and empathetic nature
The determination to deliver excellent client services 


Previous experience in the industry, though this is not required, as full training will be provided.

What are the next steps?

If you are interested in learning more about Dignity Plc, please feel free to visit our website at . Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.  

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response and are treated with the same level of dignity as our customers. We will be receiving applications until (11/11/2022) though Dignity Plc retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at the earliest opportunity.

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). 

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy).  Further details will be explained to you throughout the recruitment process. 

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

JOB 3561