First Line Engineer

Full Time Permanent

UK Job Network

Are you an enthusiastic First Line Engineer looking for a challenge, within a company that is as invested in its employees as it is its clients?

Our client is a developing managed service provider, with a drive and passion to build a centre of excellence within the Newport and Cardiff area. They offer award-winning consulting, cloud hosting and managed IT services to a range of clients, with offices across the UK. They are passionate about what they do and offer a collaborative and engaging environment to work within.

As a First Line Engineer, you will be working within the service desk, providing timely service and solutions to clients, you will be the point of contact for customers via phone, email and portal, resolving issues and escalating any tickets that require more in-depth analysis through to second and third-line team members.

Key Responsibilities

* To organise your individual workload and prioritise daily tasks.
* Liaising with third part providers as part of problem resolution
* When required, providing internal support to the Sales Team, regarding certain clients.
* Following and ensuring processes are carried out correctly and adhering to procedures.

Ideally, you will have had prior experience working within a managed service provider or technical support team, although this is not essential.

Skills and Experience

* Incident management – P1, P2, P3 priorities.
* Active Directory knowledge and management.
* Office 365 administration skills.
* Management of email and web security
* Sharepoint administration experience.

Tools and Technologies

* CompTIA
* Cisco
* Azure, Microsoft / Office 365
* Watchguard


* 25 days holiday (plus bank holidays)
* An additional half a day holiday on your birthday
* Salary Sacrifice Pension scheme
* Employee discounts
* Cash plan medical care
* Quarterly prize draw

If this opportunity interests you, then please do not hesitate, submit your CV or get in touch with Alexandra Morton at Acorn Recruitment.

Acorn Recruitment acts as an employment agency for permanent recruitment

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Tagged as: Wales