Customer Support Representative

Basic Overview
Salary: £20000 – £22000/annum
Job Type: Full Time / Permanent
Minimum Salary: 20000.00
Maximum Salary: 22000.00
Job Location: Erskine, Renfrewshire
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Manpower has an exciting opportunity for a Customer Support Representative to join our client based in Erskine. Working a hybrid mix of home and office working you will be the point of contact for requests via inbound/outbound calls and inbox management.

You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end to end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.

Key Responsibilities:

Driving a high level of quality service support across the entire business
Perform detailed date entry in line with pre-defined processes
Management of incoming emails and calls
Manage escalations through customer and partner engagement
Database managementThe successful candidate will have strong administration skills as well as excellent interpersonal skills. A background in customer services or within a similar role would be advantageous.

If you have previous experience in a sales/ IT environment with an outgoing personality and the confidence to conduct customer calls in a relaxed manner this could be your ideal role! Strong computer skills and knowledge of Microsoft packages is essential

To apply for this job please visit www.cv-library.co.uk.