Customer Services Agent

Full Time Permanent

UK Job Network

Key Purpose: Process transport requests and provide a fleet scheduling function using the provided IT Management Information Systems, ensuring that bookings and tasks are correctly documented and administered in accordance with company procedures.

Key Responsibilities:

* Provide a customer service function, facilitating the receipt and issue of fleet vehicles and dealing with customer needs.

* Carry out other additional tasks as directed by the Depot Team Leader/designated responsible person.

* Deliver a professional transport service to the customer.

* Administer provision of transport booking service using the current and future IT fleet management systems (currently JAMES & Clarity) for fleet scheduling purposes and to facilitate additional rental service vehicle bookings when core fleet vehicle deficiencies dictate.

Experience & Skills required:

* Full clean category B driving licence.

* Experience of planning, prioritising, and organising tasks.

* A good working knowledge and use of IT packages including Web based applications

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Tagged as: Hampshire