UK Job Network
Customer Service Supervisor
Do you have a passion for providing excellent customer service?
My client based in Farnborough is looking for a Customer Service Supervisor to come on board and join their friendly and exciting team. Your role will primarily be to provide a consistent, friendly, knowledgeable and over-all efficient customer service experience to both the customers.
Using inhouse systems to answer email, phone & Live Chat queries
Prompt attention to queries and comments made via social media
Answering general technical queries about the company website and mobile app
Answering queries regarding customer statements and financial activity
Providing a friendly, helpful advice to both parent and child account holders
Administrative tasks (monitoring risk alerts, one-off tasks etc.)
Support Member Services Management
Responding to Social Media contacts in Facebook & Twitter & Instagram
Happy working in a committed, busy, team environment
Strong written and verbal skills
Ability to work independently
Ability to be flexible in a role
Ability to be flexible with hours
Excellent organisational skills
Excellent phone manner essential
Good technical skills – happy to learn new systems
Working knowledge of Excel & Word
33 days of holiday (including public hols). You’ll also get a birthday lie in on us
Excellent Induction with ongoing learning and development throughout your career
Free tea, coffee and loads of fruit
Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension
Westfield Cash Health Plan (for you and your children)
Westfield Surgery Plan after 3 years’ service
Helpful and collaborative team where your ideas are welcomed
Great Company days out, incentives such as our legendary Christmas parties and Company meet up!
Long Service awards – 3 years and 5 years
Family Friendly leave policies
Discounts on cinema tickets, restaurants and shopping via Westfield rewards membership
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