Customer Services

Customer Service Supervisor

Full Time Permanent

UK Job Network

Customer Service Supervisor

Location: Farnborough

Salary: £25,000

Do you have a passion for providing excellent customer service?

My client based in Farnborough is looking for a Customer Service Supervisor to come on board and join their friendly and exciting team. Your role will primarily be to provide a consistent, friendly, knowledgeable and over-all efficient customer service experience to both the customers.

Responsibilities:

Using inhouse systems to answer email, phone & Live Chat queries

Prompt attention to queries and comments made via social media

Answering general technical queries about the company website and mobile app

Answering queries regarding customer statements and financial activity

Providing a friendly, helpful advice to both parent and child account holders

Administrative tasks (monitoring risk alerts, one-off tasks etc.)

Support Member Services Management

Customer callbacks

Responding to Social Media contacts in Facebook & Twitter & Instagram

Skills:

Happy working in a committed, busy, team environment

Strong written and verbal skills

Ability to work independently

Ability to be flexible in a role

Ability to be flexible with hours

Excellent organisational skills

Excellent phone manner essential

Good technical skills – happy to learn new systems

Working knowledge of Excel & Word

Benefits:

33 days of holiday (including public hols). You’ll also get a birthday lie in on us

Excellent Induction with ongoing learning and development throughout your career

Free tea, coffee and loads of fruit

Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension

Westfield Cash Health Plan (for you and your children)

Westfield Surgery Plan after 3 years’ service

Helpful and collaborative team where your ideas are welcomed

Great Company days out, incentives such as our legendary Christmas parties and Company meet up!

Long Service awards – 3 years and 5 years

Family Friendly leave policies

Discounts on cinema tickets, restaurants and shopping via Westfield rewards membership

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Tagged as: Hampshire