UK Job Network
Customer Service representative
Pay: £13.50 per hour
Location: Currently working remotely but returning to either the Leeds and Hamilton office
Job Type: Full time, temporary 35 hours per week
Duration: On – going
We have an immediate, full time temporary, home based position available for an inbound Customer Service Agent on behalf of a leading Bank.
As a Customer Service Agent, your role will involve taking inbound customer calls, actively listening to their query, enabling you to interpret their needs and deliver an exceptional customer experience, every time. You will work as part of a large remote team, training and equipment will be provided.
What you'll need to do:
Provide a high quality customer service to achieve maximum customer satisfaction by resolving the customer query at first contact
Be focused on attention to detail and data accuracy
Confidently assess a customer's needs and offer solutions to enhance the customer experience
Take ownership for your customer using your own initiative
Ensure a positive customer brand experience at all times
What we'll need from you:
Experience in a customer service environment, previous contact centre or banking experience is not required
A passion for customer satisfaction
A willingness to learn
Excellent computer literacy
Flexibility to work 35 hours per week between the hours of Monday to Sunday 8am – 8pm 365 days a year
You must be able to connect directly to your wireless router & have a suitable home working environment with strong internet connection
You must be able to supply the necessary documentation for a full credit and criminal record check
Full training and follow up support is provided
Potential to become a permanent employee
Opportunity to work for a leading brand
Access to training and development
Salary equivalent: £24,570
33 days holiday allowance per year
During the recruitment and onboarding process we will be adhering to the social distancing guidance from the government.
Why work for HSBC?
HSBC is one of the world's leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.
Our purpose – Opening up a world of opportunity – explains why we exist. We're here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background
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