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Job Role: Service Delivery Advisor – Business Banking
Function: Business Banking
Location: Henry Duncan House
Salary: £19,000 (with potential to move to £21,000 after 12 months in role)
At TSB we're clear about what matters. Delivering for our customers, keeping things simple and building operational excellence. Bringing our exciting new technology to life this will help us do all this and more, so we can provide the type of products and services we know our customers need and want. We're always looking for better. And there's never been a more exciting time to join our team. At TSB we're here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.
We're looking for people who are passionate about providing a brilliant customer experience and helping local businesses to thrive.
A background in customer service is beneficial but not essential. All we ask for is a talent for talking to people and a flair for understanding what they need and identifying the best way to support them. Oh, and a real desire to help by answering questions and sorting out problems. In return, we'll develop you in the role, which means you'll easily be able to see your career path in TSB.
We love our Service Delivery colleagues to:
Provide a brilliant customer experience by building a great relationship and adding that human touch to every conversation
To treat our customers like individuals by getting to know them and their business
Support our business banking customers when they call by providing prompt help and expert advice
We know it takes more than just skills and experience. So, we want our Service Delivery colleagues to:
Have the ambition and drive to develop a fulfilling career with TSB
Live and breathe our TSB behaviours
Be passionate about delivering TSB strategy through great service and responsible decision making to do the right thing for the customer every time
We'll need you answering calls when our customers need us, you'll work 35 hours per week between 7am and 8pm Monday to Friday and between 9am and 2pm on Saturdays. Your shifts may vary week on week, we'll ensure you know your shift pattern at least 4 weeks in advance. You'll also be required to work 1 in 4 Saturdays.
You'll be able to travel to our Edinburgh office for induction training and for the first 4 weeks live in role. Then you'll have the flexibility to work from home remotely as well as working in the office. Spending around 60% of your time working from home on a weekly basis.
If working remotely is new to you, don't worry, we'll give you the support and equipment you need to get step up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction
We'll pay you £19,000 from day one, with the potential to increase to £21,000 after 12 months when you're able to help more customers in more ways. Other benefits include an annual award based on company performance (10% on target), an extra 4% of your salary to spend on flexible benefits each year, a company pension scheme and 22 days holidays (plus bank holidays).
So, if this sounds up your right up your street, come and join our growing team. We make things happen!
We are TSB. We are a place for everyone, so whoever you are and wherever you work, you can be yourself here
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