Customer Services

Customer Service Operator

Full Time Permanent

UK Job Network

Customer Service Operator, Liverpool, £23,000 Plus OTE

The Customer Service Operator (CSO) role sits within our expanding contact centre, which plays a critical role in our ability to connect customers with products and services that fulfil their needs.

We’re looking for a fun, professional, self-driven individual with the ability to communicate in a compelling way.

The Customer Service Operator (CSO) needs to be a strong communicator with the ability to listen, understand and interpret consumer needs.

We provide hands-on training and use a comprehensive lead handling system that provides our operators with the latest information about the types of products and services consumers are looking for.

We have a robust monthly bonus system and firm but fair targets that can help the right candidate earn a significant financial incentive.

TLA is an award-winning data-driven technology business that specialises in customer acquisition, partnering with global automotive companies (BMW, Audi, Mercedes, Ford VW, etc).

The Responsibilities

To maximise the enquiries that are provided by having quality conversations with customers to provide them with the best options for their new driving experience, whilst ensuring that you deliver the manufacturers with a real quality lead they can work with.

You will work with and be supported by our existing team of team managers to achieve your own and ultimately the company targets.

You will spend your time:

Calling existing leads – never cold contacts – to inform and inspire them with information relevant to their needs
Helping consumers move along the buying process by sending them brochures or booking test drives for new cars
Maintaining our high standards for quality over quantity
The Skills

Proven experience of delivering to and performing against targets to deliver an outstanding service, with experience ideally in a sales-based contact centre.
Ability to work in a dynamic and fast paced environment while ensuring a high level of Customer Service and quality is delivered to both external and internal customers.
Enjoys a fast-paced environment
Maintaining a good morale throughout the day
Help and assist colleagues reach their target to the correct quality
Supporting new starters through induction and make ensure that they are trained to the correct standard required

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Tagged as: Merseyside