UK Job Network
Customer Service Consultant
Part remote/Part office based
Upselling and Cross Selling will be required!
Hours: 37.5 Hours per week, Mon to Friday between 9am – 6pm and then 1 in 3 Saturdays 9am until 1pm.
Dynamite Recruitment is currently in partnership with a very well-established financial services business who have multiple offices across the UK.
Dynamite Recruitment is delighted to be recruiting a Customer Service Consultant for one of our top 10 clients. This is an amazing opportunity to kick start a career in insurance working for an award-winning business and leading service provider.
As a Customer Service Consultant you will provide excellent customer service and effective administration support to all customers regarding their insurance through every channel.
As a Customer Service Consultant, you will be responsible for:
Manage customer enquiries always maintaining professionalism and confidentiality.
Organising your workload to ensure you are using your time efficiently.
Meeting quality and accuracy targets.
Remaining efficient through your excellent negotiation skills and using varying communication channels.
Cross sell and upsell on insurance products.
Contribute to business concerns and solutions to improve.
Ensure you are adhering to all company processes and policies.
Provide customers with accurate and relevant information/advice so that they can make an informed decision.
Escalating any issues that arise.
The ideal Customer Service Consultant will have/be:
Strong communication and telephone skills.
Ability to build rapport.
Thrives off working within a target driven environment.
Can proactively work within a team and individually.
Effectively prioritise workload and is confident working under pressure.
Enjoy working to targets and closing sales.
When working from home you must have a Broadband upload and download speed of at least 5 mbps. (You can check this by googling internet speed test and select the run speed test button)
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