Customer Services

Customer Service Agent (Home Based)

Full Time Permanent

UK Job Network

Home Based Customer Service/Sales Role

Role: Customer Service/Sales Agent
Location: Home based
Start date: First start date 17th Jan
Contract: Full Time
Shifts: Must be Fully Flexible between 8.30am-9pm Monday- Sunday. 1 in 3 weekends on average
Salary: OTE of up to £23,020 (base salary of £18,620)

Do you have a passion for giving great customer service?
Have experience of working within a call centre environment?

CCA Recruitment are excited to be recruiting customer service advisors to represent one of Europe's leading media and entertainment company. We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.

Key Responsibilities

Resolve enquiries with speed and precision
Delight customers by providing timely, accurate and expert advice
Deliver a service where patience, empathy and building rapport are central
Record, track, and effectively resolve incidents and queries
Create clear notes on customers' accounts with relevant details
Comply with the company's policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Strive to achieve first call resolution

Candidate Requirements

Strong Verbal and written skills with the ability to show attention to detail
Problem solving and strong communications skills
Professional and friendly telephone manner
Customer Service or Contact Centre experience
Experience of working with computers and achieving targets
High levels of patience when dealing with difficult situations
A good consistent typing speed
Take ownership of situations with positivity and a can-do attitude
Able to work within a fast paced, engaging environment

Register your CV with our partner site cv-library and get noticed by potential employers.

Tagged as: Merseyside