Customer Services

Customer Service Agent

Full Time Permanent

UK Job Network

Role: Customer Service Advisors

Location: Rotherham

Salary: Starting at£17,500 with OTE £21,000 (performance-related pay and upsell bonus)

Start Date: 24th May 2021

Shifts: Between 8.30am – 20.30pm Monday to Friday, 9am – 18.30pm Saturday & 10am – 16.00pm Sunday

Permanent Full-Time Contract

Have you got Customer Service experience within a call centre environment and looking for your next exciting opportunity? If so apply now!

Do you want to work for a growing award-winning broadband provider with the chance to earn extra with performance-related pay and upselling bonuses!

A fantastic broadband provider based in Rotherham are currently recruiting for Customer Service Advisors to join their friendly team, to provide support for their growing customer base, taking care of every customer that you deal with and ensuring a 'right first time' resolution for the customer.

Responsibilities

Provide outstanding service to the customers.
Handling customer's enquiries covering billing and payments, account updates and changes and delivering on updates and resolving.
Making changes to customer accounts
Placing new orders from sales enquiries also upgrades from existing customers.
Communication with the team is key to prioritise and share best practices.
Always strive for a first call solutionRequirements

An understanding of ADSL, Fibre, networking, and associated technologies
Customer service background is essential.
A friendly, positive attitude
Strong work ethic and flexibility around a shift rota to support the business needs.
A commitment to your role, team, and career developmentBenefits

Onsite parking
33 days leave (including bank holidays)
Free broadband when passed the probation period and many more!
Monthly staff lottery with the possibility of winning £1000
Employee referral scheme
Employee of the month rewards
Company PensionInterested in this fantastic opportunity, apply now!

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