Customer Service Advisor

Full Time Permanent

UK Job Network

Customer Service Coordinator – Near Basingstoke – £27,000 – £29,000
My Client has a great opportunity for Customer Service Coordinator to join their team in our Basingstoke. As a Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the company commitment to the customer journey.
Key role responsibilities:
·Keep purchaser’s plot file information up to date.
·Keep the Manager, and Subcontractors up to date at all times as appropriate.
·Record receipt of all purchaser’s correspondence and respond within 3 working days.
·Respond to telephone calls and return a courtesy call the same day.
·Issue instructions to Sub-contractors.
·Monitor and update NHBC claims if appropriate.
·Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
·Record dates of customer visits and log all defects identified.
·Keep data system up to date at all times.
·Carry out general administrative duties.
What my client are looking for:
·Previous experience working within a similar environment
·Good understanding of Microsoft Office, Excel, Outlook
·Ability to handle complaints and difficult situations
·Good planning and organisations skills
·Problem solving and decision-making skill
·A polite, tactful, and assertive attitude
·Patience and calmness under pressure
·Excellent communication and team working skills
My Client offer:
A fast paced office environment that is an exciting place to work. They offer employees opportunities to learn, develop and further their careers within the business.
Their key benefits include:
·Competitive salary and package
·28 days annual leave plus bank holidays
·Private Healthcare
·Company Contributory Pension Scheme
·Sharesave scheme
·Support with a professional membership

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