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My Client , a market leader in business mail distribution, is looking for an outstanding Customer Service Advisor to join their Contact Centre based in Farnborough, Surrey.
The role of the Customer Service Advisor is to answer inbound calls from customers, processing orders, and managing customer queries ensuring the highest level of customer care is met at all times. As part of working within the Shared Resource team, this role will likely work across multiple clients and systems within a normal working day.
The Contact Centre is open 7 days week from 8am to 8pm. Your hours will be 40 hours per week over 5 days on a rota basis , which will include some weekend working.
Enhanced Annual Leave entitlement; starting at 31 days (including public holidays), increasing up to 36 days with long service
VIP Discounts on select clients’ products and services.
Access to the prestige Benefits and Rewards Portal; including discounts on High-street shopping, days out, entertainment and food & drink, including popular brands such as Apple, Samsung, and Buyagift.
Long Service Rewards; both financial and leave based.
Health Cash Plan; get money back on health treatments – prescriptions, eye care, dental, and more.
Life Assurance Scheme; A scheme that may provide a lump-sum payment should you die whilst employed by the company.
Career Development Opportunities; E-Learning, Management Development Programmes, and Apprenticeships to gain professional qualifications during working time at no cost to yourself.
Access to a well-established Employee Assistance Programme provider; health & Wellbeing support for staff and their families
Main Responsibilities include:
Answer Incoming Calls and answer customer queries in a friendly informative manner.
Provide accurate information on products and/or services available.
Understand processes (i.e. returns) and be able to articulate this on the phone to customers.
Managing the customer personal credit account process where applicable, from creation to payment handling.
Undertake all aspects of administrative work competently, including accurate data entry and attention to detail throughout.
Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
Process the fulfilment of formal customer correspondence.
Follow Company/Client procedures at all times when responding to customer queries.
Have a sound knowledge of all Client procedures.
Use Client/Company software competently.
Excellent verbal and written skills.
Ability to establish and maintain effective working relationships.
Strong interpersonal skills and/or previous experience working in a customer service based role.
The ability to maintain calm under pressure.
Undertake tasks with speed and accuracy.
Work as part of the team to ensure work is completed.
Have a ‘can do’ attitude, and remain professional at all times
Our client is a Disability Confident employer and is committed to equal opportunities for all in all of their employment policies and practices.
If you are interested in this role, please apply with your cv or contact for more information
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