Customer Services

Customer Service Account Manager

Contract Full Time

UK Job Network

Are you ready to achieve more? Are you ready to inspire and succeed?!

Do you want to be part of a team where creativity, ambition, drive and self-development are encouraged and promoted?!

If the answer is yes, then Onecom wants to hear from you!

We are currently looking for a superstar Customer Service Account Manager to based at our Whiteley office. 

As a Customer Service Account Manager, you will manage a portfolio of accounts providing exceptional levels of service to Onecom customers, ensuring that every communication is both a professional and positive experience. 

In addition, you will provide extensive support to our customers and sales teams answering queries & resolving problems via telephone, email and web chat working to a ‘first call’ resolution target.

In return for your fantastic customer service our Customer Service Account Manager will receive a competitive salary, of £20,000 per annum – the fantastic benefits below, plus an opportunity to earn an achievable quality focused bonus each month!

20 days holiday increasing to 25 days, plus bank holidays

Up to 12 paid hours a year ‘My Time’

Pension contributions

Cycle to work scheme & Fresh Fruit!

Birthday Celebration Day

Discounted gym membership and subsidised FitBit

Quarterly employee reward programme and employee of the year awards

Enhanced Maternity and Paternity pay (based on length of service)

Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers

If you’re looking for a new challenge and would like to be considered as our Customer Service Account Manager, please click apply now! We’d love to hear from you.

Onecom is the UK’s largest independent business telecoms and cloud communications provider, delivering fixed-line, mobile, unified communications, connectivity and cloud solutions. We have achieved meteoric growth through substantial investment in our people and processes – our priority being to deliver unparalleled customer service at every level

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