Customer Relationship Manager

Basic Overview
Salary: £38420/annum (circa)
Job Type: Full Time / Permanent
Minimum Salary: 38420.00
Maximum Salary: 38420.00
Job Location: NE63, North Seaton, Northumberland

Customer Relationship Manager (Complaints, Dampness and Disrepair)

Here at Bernicia we have a fantastic newly created opportunity as Customer Relationship Manager who will co-ordinate and focus on damp and mould activity, and oversee complaints to support the ongoing proactive approach to ensure our high standards of housing. Are you a great believer that customer feedback, particularly complaints, drives improvement? Are you a natural negotiator in getting the right resolution? This role could be perfect for you. Please download the role profile to learn more about the position.

* Based at Head Office, Ashington

* Permanent

* Full-time, 37 hours, Monday – Friday

* Annual salary and car allowance circa £38,420

Do you excel in achieving excellent customer outcomes? Do you have excellent interpersonal organisational and communication skills, with exceptional initiative, and previous experience of providing fantastic customer care? if this sounds like you then this role could be perfect for you.

You will oversee the effective handling of complaints and contribute to the resolution of complex repair cases.

Specifically, you will provide a central point of coordination for all reports of damp and condensation in tenanted properties.

With each day being different you’ll use your excellent questioning, influencing and relationship building skills to assist customers achieve resolution to the issue they are experiencing, proactively maintaining communication throughout the duration of the journey to resolution.

You’ll need strong attention to detail and ICT skills as the need to record accurate notes and manage interactions on each case is critical.

Ideally within your career you have developed a strong experience in a customer service based role and ideally have experience of repairs and maintenance, having built this up working successfully with your customer base.

If you’re motivated by being busy and work best when you get to manage and organise your workload demonstrating your strong time management skills, then this could be the role for you.

Everything about Bernicia is people focused – people are our customers, people are our colleagues. Caring about people is demonstrated by our consistent and exceptional levels of customer satisfaction and performance results. Without a doubt we are performance driven. But it’s not just what we do, it’s how we do things that make us different.

We believe everyone has potential and we support people to learn, innovate and achieve extraordinary things. Our people have a diverse range of skills and expertise which continue to make a real difference for our tenants, our stakeholders and the wider communities where we work.

Joining Bernicia means entering an environment where everyone is passionate about delivering excellent customer service by doing things the ‘Bernicia Way’. We are looking for the right people with the right skills, who live and breathe our values, to join us in our commitment to provide exceptional services to tenants and customers.

Bernicia offers competitive salaries, alongside generous pensions and holiday entitlement, career progression, rewards, and a benefits suite with great discounts and savings on every day and luxury items.

As well as offering great terms and conditions we’re moving to truly agile ways of working which gives colleagues greater flexibility to deliver exceptional services no matter if they are working in the office, from home or out in the field.

If you have the right skills, a passion for people and a genuine desire to make a difference in our communities, we want to hear from you!

As this role involves mobile working, you must hold a full current driving licence and have use of a vehicle for work purposes.

The closing date for submission is 12 noon, Tuesday 17 January 2023

We reserve the right to close this recruitment campaign earlier than the stated closing date should we receive a large number of applicants.

The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia

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