Customer Liaison Executive

Basic Overview
Job Type: Full Time / Permanent
Minimum Salary:
Maximum Salary:
Job Location: Bournemouth, Dorset

Customer Liaison Executive(Aviation) – Permanent – Bournemouth – £30,000-£35,000

Shorterm Group are currently working with an Aviation client who are looking to appoint a new Customer Liaison and In-Hangar Project Manager! Based at their facility on the beautiful Dorset cost in Southern England. They operate out of two hangars and are capable of maintaining up to 8 aircraft at a time.
The company specialises in Maintenance, service and overhaul of business Jets and are constantly expanding and improving their capabilities.

As a key member of the planning team, you will be responsible for:

*Conducting internal and customer pre-input meetings
*Daily communication with engineering personnel, internal departments, and customers to ensure smooth project management and successful completion of tasks
*Coordinating with manufacturers and third parties
*Liaising with relevant outside agencies
*Hosting customer visits on site
*Deputizing for Planning Management on occasion, including:
*Raising scheduled input work packs
*Listing and ordering pre-load items
*Ensuring relevant outside agencies have been booked
*Producing and issuing aircraft logbooks, certificates, and release to service documents
*Supporting the companies Commercial Department with quotations, invoicing, and technical liaison
*Handling ad-hoc travel (no more than 10% of the time)
*Any other reasonable tasks requested by the company's management team in support of business objectives

To be successful in this role, you should have:

*Business aviation or customer service experience involving high-end or high net worth customers, ideally in a technical environment
*Experience in planning/project management
*Strong communication skills and a high standard of written and spoken English
*Resilience in problem resolution
*Strong IT skills, including proficiency in Microsoft Office products

If you are excited to join a growing and ambitious team and take on new challenges, we encourage you to apply for this opportunity. Please note that only candidates with the right to live and work in the UK will be considered.
Please apply with a copy of your up to date CV

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