Customer Experience Advisor 38584

Basic Overview
Salary: £23.71/hour
Job Type: Full Time / Contract
Minimum Salary: 23.71
Maximum Salary: 23.71
Job Location: Coventry
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Customer Experience Advisor – 38584

Pay Rate: up to £23.71/hr LTD – inside IR35 (PAYE option available)

Division: Marketing

Contract Position based at: Whitley

Position Description:

As a Customer Experience Advisor, you'll be a knowledgeable expert in our brands in order to achieve a right first-time response and the highest level of customer service. You'll be responding to customers` enquiries on our exciting vehicle line up and products. You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience. You'll also be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.

Key Responsibilities:

Managing customer and Retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms and being a knowledgeable expert in the brands and products
Identifying prospect customers and generate leads to the Retailer network
Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team
Verifying all contacts and update the CRM system to ensure complete Data Protection compliance
Ensuring all contacts are captured in the CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
Acting as a role model for Values, Customer First Principles and Behaviours
Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
Providing support to the Retailer network to assist them in achieving a "best in class" service, driving customer loyalty and retention
Ensuring the Retailer network follow all of the correct processes and procedures
Supporting ongoing marketing activities, working closely with the Marketing team
Achieving positive results that generates high Customer Satisfaction
Essential Skills, Knowledge and Experience:

Customer Service experience
Computer-literate
Strong stakeholder negotiation skills
Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner
Results orientated with a determination to make things happen
Clear demonstration of a Customer First mind-set in everything you do
Ability to identify opportunities for improvements and implement change
Excellent time management skills
Able to work on multiple tasks and deliver results to agreed schedules
Ability to understand, interpret and action improvements
Strong decision making and problem-solving skills
Ability to make quick and competent decisions
Preferred:

Call Centre experience
Additional Information:

** THIS POSITION IS CONFIRMED INSIDE IR35 **

For further information, please send your interest and CV to – (url removed)

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business