Customer Services

Contact Manager, Barclaycard

Full Time Permanent

UK Job Network

Company: Barclaycard
Job Title: Contact Manager
Location: Liverpool
Salary: £35k basic salary/ + £5k OTE
REF: J11823:NE
Sector: Finance

With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, Barclaycard enjoy a massive 93,000 business and retailer relationships. They’re looking for ambitious graduates to help keep delivering on their reputation for excellence.

The role of Contact Manager is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation. 

Contact Manager Package:

A competitive basic salary of £35,000
Y1 OTE of £40,000
Excellent exposure with a major name in a lucrative, exciting industry
Great scope for progression
A friendly, fast paces working culture with regular socials
Lucrative bonus and incentive schemes
Contact Manager Role:

Manage and proactively analyse the Aspect VIA dialler functionality and related agent performance
Support the delivery of a high quality customer contact strategy that balances service to clients, colleague capability and company performance
Proactively work to optimise outbound performance through continual new idea generation and implementation via strong analytical abilities
Ensuring full compliance to OFCOM regulations, ensuring principles apply at all times to the dialling strategy whilst optimising contact opportunities that will benefit the customer
Implement and manage dialling strategies with the aim to continually improve customer contact, balancing the customer and company requirements
Build close, cohesive working relationships with the key stakeholders such as operational managers, Marketing and Technology
Participate in key projects such as campaign implementation, trial, pilot launches and ad-hoc projects, ensuring that appropriate customer focused solutions are selected
Contact Manager Requirements:

Educated to degree level
Possess exceptional communication and interpersonal skills
Excellent proficiency using Microsoft Excel
An understanding of dialler technology is highly desirable
A good track record of decision making
Ability to plan and prioritise your time and workload
Comfortable working in a fast pace, target driven environment
A team player, who can also work autonomously
Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

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