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Role: Claims Handler – Household
Location: Eastleigh, Hampshire
Salary / Rate of pay: £18,700 increasing to £23,000 over 30 months
Platinum Recruitment is working in partnership with a popular business who is an organisation within the Insurance industry, and we have fantastic opportunities for Claim Handlers to join their team.
What's in it for you?
Career development, to manage and work with fantastic people and achieve personal development.
£18,700 increasing to £23,000 over 30 months
A competitive pension for which we will pay twice the amount.
Generous number of holidays with the option to buy up to 10 additional days.
Annual Salary review.
Discretionary annual bonus based on personal and company performance.
Life assurance of 4 x salary with the option to flex up.
Return to work programme scheme.
Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner (url removed)).
Support groups- wellbeing activities, yoga, mindfulness sessions, Sports and Social Club events and more.What's involved?
Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving, are able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for our customer. They work hard to improve themselves and support others. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you!
Claims Handler: Household insurance is there to help customers who have suffered losses caused by events such as theft, accident, fire, flood, and storm. Our Household department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner.
As a Claims Handler you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our Policy Holders. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey.
Main duties and responsibilities:
Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood.
Engage with customers via the telephone to provide a high-quality claims service that strives for excellence.
Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy.
Ensure that claims are handled in the correct technical manner, in accordance with policy cover.
Liaising with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers, and other parties.
Identify the indicators of fraud and use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation.
Take ownership of complaints and record details accurately and resolve where possible in line with company policy.
Compliance with all company and Industry regulations.
Ensuring you are treating customers fairly and acting in a professional manner.Skills and experience you will need in your Claims Handler role:
Positive attitude with a flexible and resilient approach to change.
Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards.
Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office.
Ability to negotiate and influence others whilst maintaining an empathetic approach.
Make good judgements throughout the claims journey and demonstrate the ability to work under pressure.
Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims.
Strong attention to detail and accuracy when communicating with customers both written and verbally.
Computer literate with the ability to learn new systems.
A natural ability to manage conflict with an investigative mind in order to solve customer enquiriesSound like the role for you? Then we would love to hear from you!
Click Apply Now and one of the team will in touch to discuss the Claim Handlers role based in Eastleigh.
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Job Number: (phone number removed)
Job Role: Claims Handlers
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
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