Customer Services

Call Centre Team Leader (Outbound) – Days M-F

Full Time Permanent

UK Job Network

Position: Team Leader

Locations: Birkenhead Based – Full Time

Salary: £25,000 PA + Up to £4K Performance Bonus

Hours: Monday – Friday days

Purpose Summary

You will be responsible for managing a team of Enquiry Account Managers, whilst also making outbound calls to construction professionals with the aim of increasing our client's enquiry/quotation rates.

The key areas of responsibilities for the Enquiry Team Leader include:

Ensure your team's targets & KPI's are continually hit and reviewed

Ensure effective and consistent communication throughout your team

Support Account Managers with development & performance via internal tools

Essential Skills:

Tenacious with a passion to exceed targets

Excellent people management skills

Strong understanding of the construction process

Full proficient in all aspects of Microsoft Office applications

Principal Responsibilities

Make outbound calls to construction professionals, to promote the key features and benefits of our clients' products

Ensure the CRM database is updated and managed efficiently

Consistently hitting target on own accounts

Ensure the team complete performance trackers

Identify Account Managers knowledge gaps and assist with training needs

Data Management – ensure data is up to date on all your Managed Account Divisions and that all projects and opportunities are being called correctly

Identify weaknesses within the data suggesting solutions e.g., project times, wrong sectors

Support Account Managers with their development & performance via Clear Review (internal tool)

Oversee day to day teams operations, maintain and evaluate processes

Attend Client review meetings

Report & communicate with clients on a regular basis to provide stats/results/objections & communicate back to Account Managers

Please call Laura at HR GO recruitment on (phone number removed) or email (url removed)

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Tagged as: Merseyside