Call Centre Customer Service Advisor

Full Time Temporary

UK Job Network

We’re recruiting for numerous office-based positions to work in our COVID-19 Safe Offices. We’re eager to hear from candidates who have a passion for helping others and are confident on the telephone taking inbound calls.

Our Client delivers services to over 20 million claimants and customers a year, and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable members of our society.

As an essential public service, you will be a vital member of the team who work to support people who are lifting themselves out of poverty, through work, saving and support. The comprehensive training package will be provided prior to your first call.

Salary: £9.55 per hour

Locations: Kirkby, Liverpool

Job Type: Temporary to Permanent

Hours: 37.5 hours per week Monday to Friday, shifts between the hours of 8am – 6pm. 30-minute unpaid break each day, so paid for 35 hours per week.

What you'll need to do:

* Provide excellent customer service to a diverse range of customers and employers.

* Access eligibility regarding benefit entitlement by examining the available facts.

* Assess claims and dealing with enquiries via electronic means.

* Support the Department's aim in the digitisation of all claimant services.

* Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality, and performance.

What we'll need from you:

* Customer focused and able to deal with customers compassionately.

* Resilience, and able to work in high pressured environments.

* Availability for the full duration of your assignment.

* Proficient in spoken and written English.

* Proof of your right to work in the UK.

* DBS clearance.

Essential criteria:

* PC literate.

* Be available at short notice.

* No annual leave during the training period.


* 20 days holiday + 8 days bank holiday, increasing to 25 days + 8 days bank holiday after 12 weeks.

* Opportunity to build on Customer Service skills and give back to your community, gaining public sector experience.

* Potential to secure a permanent role offering excellent career potential and progression

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Tagged as: Merseyside