IT

2nd Line Support Engineer

Full Time Permanent

UK Job Network

Techunite Ltd are recruiting for a technical support engineer to join a dynamic and growing organisation.

** Excellent opportunity to grow with this company. My client will pay for training exams and put you through qualifications! **

If you are interested but feel you don't have experience with everything please still apply as there may be other opportunities.

Overview

To provide second line technical support, assisting with PC, Server, networking and hardware problems via phone, email or onsite visits. The position provides exposure to a broad range of IT-related projects and activities.

Skills

* Knowledge of MS Active Directory architecture & Group Policy

* Administrating Azure Backup/ other backup systems

* Microsoft Windows Server / Hyper V (current and supported versions)

* Network (TCP/ DCHP/ DNS / VPN / Routers / Switches)

* MS 365 (current and supported versions)

* Relevant 1st line / Helpdesk support experience

* Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10)

* Office 365

* SharePoint setup and administration

* Office 365 E-Mail permissions, calendar sharing, and delegation)

Duties and Responsibilities

* Provide technical support queries professionally and efficiently, maintaining a high degree of customer service

* Maintain a high degree of customer service for all support queries and adhere to all service management principles

* React to alerts from monitoring systems within SLA

* To ensure that all incidents and requests are closed within SLA

* Ticket handling: maintain full documentation and follow internal procedures

* To work effectively and productively with 3rd line support

* To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site

* Customer site visits, complete network audits

* To maintain user security on all systems

* Supporting users in the use of Computer equipment by providing necessary training and advice

* To arrange for external support visit whenever problems cannot be resolved in house

* Escalating IT issues to the IT manager where necessary

* Responsible for managing backups and tape rotation

* Diagnosing and resolving technical issues

* Undertaking small- to medium-sized IT projects as instructed by the IT manager

* Providing desktop and server support

* Supporting and maintaining VM, MS Server/Desktops

* Ensuring security and upgrades are applied to desktops and laptops and kept up to date

* Reporting faults and maintaining logs on servers, desktops and laptops

* Setting up and configuring/installing new core servers

2ND LINE / ACTIVE DIRECTORY / AZURE / OFFICE 365 / EXCHANGE / NETWORK / IT SUPPORT / TECHNICAL SUPPORT / MCSE / MCITP / WINDOWS / DESKTOP SUPPORT

Register your CV with our partner site cv-library and get noticed by potential employers.

Tagged as: Hampshire