Customer Services

111 Call Handler

Full Time Temporary

UK Job Network

111 Call Handler
Manpower are recruiting 111 Call Handlers to work for our valued client.

111 Call Handlers are mediators, influencers, pacifiers and life savers – no two calls are the same. This is a fast paced role working within a contact centre environment. This service is open 24/7, so therefore requires candidates to commit and to be fully flexible with their working schedules.

You will provide a exceptional front line service whilst answering incoming calls. You will use different systems to determine which symptoms need to be seen to first and you will transfer patient calls to the appropriate responders.

You must be a good communicator with an excellent telephone manner and impeccable listening skills.

This is a temporary, ongoing role with the opportunity of a permanent position. The start date is Monday 10 January 2022 and you must be available to start on this date.

You will undertake 5 weeks training, working 09:00am to 17:00pm or 08:00am to 16:00pm. Upon completion of training, you will work 7.5 hour shifts across a 7 day rota.

Essential requirements:

Previous call centre or customer service experience
Minimum of 5 GCSE's, Grade C or above or equivalent (you must evidence this)
Ability to think critically
Excellent interpersonal skills
Excellent communication skills
Ability to use own initiative
Excellent keyboard skills
Ability to remain calm under pressureThe role offers an hourly rate is £9.09 weekdays, £12.78 Saturdays & nights and £15.36 Sundays & Bank Holidays. Hourly rate will increase after the first 12 weeks completed.

The role is subject to a satisfactory references enhanced DBS check.

If you have what it takes, then apply today with an up to date CV or call (phone number removed) for more information

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Tagged as: Wales